We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Royal Mail Special deliver.. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

What’s more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my package be sent Royal Mail UK Special Delivery?

Please see below * for list of Postcodes which our postage costs do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.

Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.

Standard Postage for multiple orders or large items will be sent using Royal Mail Special Delivery, and should take 2 – 3 days for delivery.

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

• AB31 – 38, AB41 – 45, AB51 – 56.
• FK19 – 20
• HS1 – 9
• IV1 – 32, IV36, IV40 – 49, IV51 – 56
• KA27 – 28
• KW1 – 17
• PA20 – 49, PA60 – 78, PA80 – 88
• PH1, PH5 – 10, PH15 – 26, PH30 – 44
• ZE1 – 3

Postage cost is calculated on checkout. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

How will my item(s) be sent to Republic of Ireland.

We currently do not deliver to the Republic of Ireland.

How will my item(s) be sent Western Europe?

We currently do not deliver to Western Europe.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we currently do not deliver to the rest of the world.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.